ADT Frequently Asked Questions

Is ADT a Good Company?

ADT is the largest home security company in the United States with over six million households, and for good reason. This company continues to entice new customers and expand their business through good business principles, excellent products and above-average customer service.

With four monitoring centers, three times as many as the other leading home security providers, ADT monitoring is better able to provide service to you and your family. This security provider also offers a six-month money-back guarantee (certain restrictions apply), while most other providers only offer guarantees for up to 30 days. ADT monitoring's excellent service and products allow them to stand behind their product.

In addition, ADT monitoring has over 140 years in the business, allowing them to draw from more experience than almost every other company combined.

Their technology, provided through trusted partners like Protect Your Home, is ahead of the curve and they are able to offer protection that others can't. For instance, ADT monitoring's 2-Way Voice technology allows you to utilize your system's control panel from up to 75 feet away, ensuring that you can reach an agent from anywhere in your house.

With ADT monitoring, you can also get CellGuard®, which connects your security system through a cellular network rather than using a landline. That means you're connected around the clock, no matter what emergency might shut down the phone lines in your neighborhood.

ADT monitoring offers several different customizable packages, as well as a Theft Protection Guarantee to help cover costs incurred in the unlikely event that your home is broken into while the system is armed (certain restrictions may apply).

Do you plan on moving in the future? ADT monitoring has you covered. The Mover's Security Guarantee earns you a free security system upgrade if you move to a new home and have been with ADT monitoring for at least two years (certain restrictions may apply).

ADT monitoring consistently goes out of the way to provide an excellent customer experience so you have a great experience while helping protect your home.