ADT Frequently Asked Questions

How Does a Home Security System Help Me Detur Burglars?

A home security system is a valuable investment for helping prevent a burglary, and ADT monitoring offers several features to do this.

Visibility

With your ADT monitored home security system, you also get an ADT monitoring yard sign and window sticker, which notifies burglars that your home is monitored 24/7 by the country's leading home security company. According to a study by the National Burglar and Fire Association, nine out of 10 convicted burglars admitted that they would avoid breaking into a home that had a monitored security system. A yard sign or window sticker informs a potential intruder that your home is monitored, so it may make him less likely to break in.

ADT Pulse®

ADT Pulse® enables you to use your mobile or Web-enabled device to remotely arm or disarm your home security system. If you need to open your electronic door locks to let your child in after school, you can from your smartphone. If you forget to arm your security system before you leave for a vacation, you can use your tablet to turn it on from the airport.

With ADT Pulse®, you also receive text alerts that instantly notify you of a break-in, fire, flood, or other home emergency, so you are connected to your home's security system at a moment's notice. Custom notifications allow you to receive only certain text alerts, such as letting you know when your child arrives home from school or when a neighbor drops by to feed your pet.

2-Way Voice

The ADT monitored 2-Way Voice panel immediately connects your home to a dispatch technician if something triggers your home security system, which allows the technician to listen to what is going on in your home. This feature also enables you to speak directly to the security professional and inform him of your current situation. In an emergency, instead of having only the alarm notification, the security professional can receive a more specific update from you as to what happened in your home and can offer instant suggestions as to what you should do next.

Key Fob

Your ADT monitored home security system provides a key fob, which is a convenient remote that you use to arm and disarm your security system from anywhere in or out of your home. If you're settling into bed and want to arm the security system, you can with the touch of a button rather than getting up to use the control panel. If you forget to arm your system before you leave for work, you can use the key fob to arm it without having to run back inside. The key fob also allows you to call for emergency services.