ADT Frequently Asked Questions

What is ADT Monitoring?

If you're in the market for a monitored home security system, there's no doubt you've heard of ADT Monitoring. After all, the company has been in business for more than 140 years. But, you might not know what makes it stand out from other home security companies. Here's a quick run-down of what you can expect from ADT monitoring.

Experience You Can Count On

ADT monitoring is the only security company that has provided alarm monitoring services 24 hours a day, 365 days a year, for well over a century.

Variety of Packages at All Price Points

Protect Your Home, an Authorized Premier Provider for ADT understands your family's needs are unique and you want choices when it comes to home security. That's why there are five ADT monitoring packages to choose from through Protect Your Home. From the Basic package to ADT Pulse®, you're sure to find the home security solution you need.

Six Monitoring Centers

Unlike other home security companies that have only one or two monitoring centers, ADT monitoring operates six nationwide customer monitoring centers to help ensure you receive dependable, uninterrupted service. If a natural disaster, such as a hurricane or earthquake, disrupts service to one monitoring center, your service is automatically transferred to another customer monitoring center.

First-rate Refund Policy

ADT monitoring wants you to be happy and confident with your monitored home security system. If you experience a problem with your system, they will do everything they can to resolve it. If a solution isn't found within six months of installation, you may be able to take advantage of the refund policy (certain restrictions apply).

Control Your Home from a Web Enabled Device

In addition to a wealth of monitored home security solutions, ADT monitoring sets itself apart from other security companies by offering you ADT Pulse®. The ADT Pulse® app allows you to control your home right from your smartphone, tablet, or other Web connected device. The app is available for iOS and Android, and offers a number of amazing features, including the ability to lock and unlock doors, and arm or disarm your system remotely. You can also adjust your home's thermostat (not available in all areas) and receive notifications, such as the kids just got home from school, or someone entered an off-limits area like the pool deck. With the ADT Pulse® app, you can even watch secure, real-time video of the camera- monitored areas of your home. Add the ADT Pulse® Voice app and you can control many aspects of your home totally hands free.

Pioneering Innovation

ADT monitoring offers two of the most groundbreaking technologies in the monitored home security industry, CellGuard® and 2-Way Voice. CellGuard® is a completely wireless system, which means your security system contacts a monitoring center through a cellular uplink, so you don't need a home phone.

2-Way Voice allows you to speak directly to an ADT monitoring center professional through the system's control panel from up to 75 feet away.

Theft Protection Guarantee

Not every home security company believes in its product enough to offer a theft protection guarantee, but ADT monitoring does. Should your home be burglarized while your ADT monitored home security system is armed, they may pay up to $500 toward your homeowners insurance deductible (certain restrictions apply).

ADT Mover's Package Specials

ADT stands by you, even when you move. After six months as a customer you qualify for the company's Mover's Package which may provide you with special discounts on ADT security for your new home.

Additional Monitoring Services

ADT monitoring is a leader in monitored home security, but it also offers important services such as Emergency Alert Monitoring, Flood Monitoring, and Fire and Smoke Monitoring.

Option of Wireless

A professional wireless system is ideal for homeowners and renters who don't have a home phone or simply don't want holes drilled in the walls to run wires. A wireless ADT monitored home security system is simple to expand on as your security needs grow and change, plus you can install it yourself. If you move, you can pack up your wireless system and install it in your new home or apartment.