And Other Frequently Asked Questions.
Frequently Asked Questions (FAQ)
How can an ADT monitored security system save me money?
Not only can an ADT monitored security system add value to your home, but you may also save 20% on your homeowners insurance by purchasing home security monitoring from ADT. ADT will present you with a certificate as proof of ownership to give to your insurance company.
How can I save money on homeowners insurance?
You may save up to 20% on your homeowners insurance by having an ADT monitored security system. ADT will present you with a certificate as proof of ownership to give to your insurance company. We thought you'd like that.
Home Security System Questions
Why do I need a security system?
Research shows that 9 out of 10 convicted burglars would avoid a home protected by a security system.* Installing an ADT monitored home security system can help make your home 3 times less likely to be burglarized'.† Whether you're home or away, a security system gives you peace of mind, a priceless commodity.
†Source: National Burglar and Fire Association, 2000
How does a home security system help deter burglars?
When burglars see the ADT yard sign, they know the home is monitored by the leading home security company in the nation. Additionally, an ADT window sticker and yard sign may help deter burglars before they act.*
*Source: National Burglar and Fire Association, 2000
With 2-way Voice, the moment your alarm system is triggered, a dispatch technician can connect to your control panel and hear what's happening in your home. You can also speak directly to an ADT dispatcher through your 2-way Voice panel in case of an emergency.
With ADT Pulse℠, you can remotely arm or disarm your home security system using your cell phone, tablet, or other web-enabled device. Plus, get hassle-free text alerts for instant notifications of intrusion, flood, or fire. You can even set custom notifications, such as letting you know when your child arrives home from
This handy remote can be used to arm/disarm your security system and call for emergency services, all with the touch of a button. You can activate your alarm from anywhere in the house–no getting out of bed or running back inside the home once you've left.
What areas of my home will ADT help protect?
ADT monitored security systems help protect the areas of your home most targeted by intruders.
Door and window contact sensors keep a close eye on all the windows and doors in your home. If an entry point is opened without your permission, you'll know about it.
State-of-the-art motion detectors use infrared energy to help secure a wide area inside your home. Our motion detectors are pet-immune, so as long as your pet weighs less than 40 pounds, you don't have to worry about your beloved pets setting off the security alarms.
Research shows that 9 out of 10 convicted burglars would avoid a home protected by a security system.* Installing an ADT monitored home security system can help make your home 3 times less likely to be burglarized.† Whether you're home or away, a security system gives you peace of mind, a priceless commodity.
†Source: National Burglar and Fire Association, 2000
What happens when the alarm goes off?
If your alarm goes off, a trained ADT professional will call you or use the 2-way Voice feature on your control panel to verify an emergency, usually within ten seconds. If you don't give a password or if an incorrect password is given, an ADT representative can notify the police or the proper emergency response services. The ADT monitoring center representatives can also tell them which window, door, or motion sensor was triggered, so you don't have to.
Why do I need a landline?
All of the monitoring packages, except the Cellular package, need a landline to work. As of right now, 2-way Voice requires a landline, but in the future, ADT hopes to provide a cellular 2-way Voice option, completely eliminating the need for a landline. So you can get all the features you want without having to pay for a landline.
When I use my phone line, is my service affected?
Nope. The security system can seize your phone line in order to call the ADT customer monitoring center. After contacting the monitoring center, the system can release the line, so a trained professional from an ADT monitoring center can talk to you.
If I lose electric power, will my alarm system still work?
Yes. In case of a power outage, the backup battery will activate to maintain your alarm protection for up to 24 hours. Keep that backup battery charged. If your battery is low, a low-battery signal can be sent to an ADT monitoring center to help remedy the problem.
What are the benefits of a wireless security system?
With CellGuard®, your security system is completely wireless and works through a cellular network–no landline necessary. Having a completely wireless home security system means that there are no pesky wires running through your home and there is no drilling into your walls. It also means intruders can't cut your lines and disable your security system.
What are the main components of an ADT monitored home security system?
The ADT Basic package includes:
Your professional installer can recommend additional equipment to meet your individual needs.
What is ADT Pulse℠?
With ADT Pulse℠, you take control of your home, even when you're not there. You can arm or disarm your system, receive instant text alerts, and get custom notifications through any web-enabled device, such as a smartphone, tablet, or computer. You'll be notified immediately if there's an intrusion, flood, or fire, and you can also set custom notifications to let you know when your child arrives home from school or when a service professional (such as a housekeeper) arrives. In a nutshell, you're always aware of what's going on in your home'no surprises.
What is 2-way Voice?
2-way Voice is a hands-free feature that uses your control panel as an intercom, enabling you to speak directly to an ADT monitoring center representative in the event of a an emergency. The microphone is enabled in the event of an emergency and can pick up a normal speaking voice from up to 75 feet away, so you don't have to worry about racing to the control panel.
Will my pet trigger the alarm?
Our sensors are smart. We have a pet-immune motion detector that uses heat sensors to distinguish between animals and humans. This motion detector won't trigger an alarm if it senses any animals weighing less than 40 pounds.
What if my pet weighs over 40 pounds?
If your pet weighs over 40 pounds, installation professionals will work with you to find a solution to fit your needs.
Security Monitoring Questions
Why does ADT have four monitoring centers?
Many home security monitoring companies only have one lonely monitoring station. But ADT has four monitoring centers: in Texas, Florida, New York, and Tennessee. These centers communicate with each other and can be used as backup in case of power failure. Through this interconnected network, even blackouts and power outages can't stop ADT's record response times.
What if I don't live near an ADT monitoring center?
Never fear. Because signals are received electronically, your home doesn't need to be located near a monitoring center in order to receive 24/7 monitoring. In fact, your home's distance from the ADT monitoring centers has no effect whatsoever on the monitoring services and response times you'll receive..
ADT Service and Installation Questions
Does ADT offer any guarantees?
ADT Money-back Guarantee
ADT will do everything in its power to make sure you're completely satisfied. Your system will be top-notch, customized to your home, family, and lifestyle. However, if Murphy's Law ensues and ADT is unable to resolve an installation and/or service concern in the first six months of service, you get your money back.
ADT Guarantees Theft-protection
ADT is so confident in its security monitoring that it will pay up to $500 of your insurance deductible in the unlikely event that your home is burglarized while your system is armed. ADT is not kidding around.
Mover's Package Guarantee
Life happens. People move. So if you have an ADT service for two years, ADT may give you a special mover's package, which includes a free ADT monitored system for your new home and 25% off upgrades.
^Certain terms and restrictions may apply. These guarantees may change at any time, so make sure you check with a representative for more details.
What if I move to a new house?
ADT tries to reward its customers, so if you've had ADT monitored services for at least two years, ADT may give you a free security system and up to 25% off upgrades. It's part of Mover's Package Guarantee.
^Certain terms and restrictions may apply. These guarantees may change at any time, so check with a representative for more details.
When will my system be installed?
We understand the value of your time, and we're happy to work around your busy schedule. With most dealers, you'll wait a few days or even a week before your system is installed. But we'll get a Protect Your Home security agent to your home within 24 hours–they'll be customizing and installing your system in no time. No waiting. ^
^Same-day installation not available in all areas.